Effective Date: December 17, 2023

Introduction

This Privacy Policy serves as our commitment to your privacy and outlines our practices in handling personal information. Our policy is crafted to comply with global standards of data protection and privacy, ensuring that your personal and sensitive information is treated with the utmost care and respect. By using Eternamind, you entrust us with your valuable data, and we take this responsibility seriously, ensuring transparency and integrity in all our data practices.

Information Collection

Journal Entries and Geo-Tagging

At Eternamind, we collect the text of your journal entries, which may include sensitive personal information, thoughts, emotions, and experiences you choose to record. We understand the intimate nature of such data and prioritize its protection. Additionally, if you opt-in, we collect geolocation data associated with each journal entry. This feature is designed to enhance your journaling experience by providing contextual geographical insights. You have complete control over this feature and can disable it at any time, ensuring that your location privacy is respected according to your preferences.

Device and Usage Data

To improve Eternamind and tailor it to your needs, we collect non-personal information such as the type of device you use, its operating system, and your usage patterns within our app. This data helps us understand how you interact with Eternamind, enabling us to optimize its performance, fix bugs, and introduce new features that enhance your journaling experience. This data is collected in an aggregated and anonymized form, ensuring that your individual usage remains confidential and secure.

Use of Information

App Functionality and Advertising

The primary use of your data within Eternamind is to enable the core functionalities of our app, such as AI-powered transcription, sentiment analysis, and thematic extraction from your journal entries. This sophisticated processing allows us to provide you with meaningful insights and a seamless journaling experience. Your data will never be used for adverting purposes, not will it be shared with third-parties.

Sharing of Information

Cloud Service Providers and Legal Requirements

In providing Eternamind, we collaborate with select cloud service providers who assist in hosting and processing your data. These providers are chosen for their robust privacy and security standards, ensuring that your data is treated with the same level of care and protection as we provide directly. Furthermore, we may be required to disclose your information to legal authorities if mandated by law. Such disclosures are handled with strict adherence to legal processes and transparency, ensuring that your privacy rights are upheld even in these circumstances.

Data Storage and Security

Data Encryption and Retention

Protecting your personal data is a cornerstone of our service. At Eternamind, we employ state-of-the-art encryption technologies to safeguard your data during transmission and storage. This ensures that your journal entries, location data, and any personal information are protected from unauthorized access. Additionally, we adhere to a principled data retention policy, keeping your personal data only as long as necessary to provide you with our services or as required by law. Our data retention practices are designed to respect your privacy while ensuring compliance with legal obligations.

User Rights and Choices

Access, Control, and Consent

Your control over your personal data is a fundamental aspect of our service. You have the right to access, amend, or request deletion of your personal data stored in Eternamind at any time. These rights can be exercised through the app settings or by contacting our dedicated Data Protection Officer at dpo@eternalmind.ai. By using our app, you consent to this Privacy Policy. However, you retain the right to withdraw your consent at any time. Withdrawal of consent may affect your access to certain functionalities of the app, but it will not affect the lawfulness of processing based on consent before its withdrawal.

Compliance with Laws

GDPR and CCPA

Eternamind is committed to compliance with the General Data Protection Regulation (GDPR) for our European users and the California Consumer Privacy Act (CCPA) for users in California, along with other relevant privacy laws. These laws afford you specific rights, including the right to access, correct, delete, or port your data, and the right to object to certain processing activities. To exercise these rights, please contact our Data Protection Officer. We have implemented measures and controls to ensure that we process your data in compliance with these regulations, providing you with the highest level of data protection and privacy.

Changes to Policy

Our Privacy Policy may evolve over time to reflect changes in our practices, legal requirements, or advances in technology. We will inform you of any significant changes to our policy through our website and app. We may also seek your consent for these changes where required by law. We encourage you to review our policy periodically to stay informed about how we are protecting your data.

Children’s Privacy

Eternamind is not designed for, nor do we knowingly collect data from, children under the age of 13. We understand the importance of protecting children's privacy, especially in the online environment. In the event that we learn that we have inadvertently collected personal information from a child under 13, we will take immediate steps to delete that information. If you believe we might have any information from or about a child under 13, please contact us at our support email.

International Operations

Eternamind's initial operation is within Canada and the USA, but we have ambitions to expand our services globally. As we enter new markets, we commit to complying with international data protection laws relevant to each region. This includes adhering to regulations concerning cross-border data transfers, ensuring that the privacy and security of your data are maintained, irrespective of where you are located. Our approach to international operations is rooted in a commitment to upholding the highest standards of data privacy and protection globally.

Contact Information

For any queries, concerns, or comments regarding our privacy practices, please feel free to reach out to us at support@eternamind.ai. Additionally, you can contact our Data Protection Officer directly at dpo@eternalmind.ai for specific inquiries related to your personal data. Our physical mailing address is also available for correspondence. We are dedicated to addressing your privacy-related concerns swiftly and effectively.

Additional Legal Information

This Privacy Policy forms an integral part of our Terms of Service. By using Eternamind, you agree to both this Privacy Policy and our Terms of Service. We encourage you to review these documents in conjunction to fully understand your rights and our obligations. The Terms of Service provide additional context and stipulations regarding the use of our app, and are available for review [here].